Four questions to ask every supplier before signing any energy contract: 1) all-in rate including base charge, 2) contract term length, 3) cancellation fee amount, 4) what happens at end of term. If a supplier refuses to answer any of the four in writing before signing, the offer is non-compliant. Walk away. Memorize the four questions and apply them to every offer.
The 4 questions in detail
Q1: What is the all-in rate including any monthly base charge, calculated at my typical kWh usage? Q2: What is the contract term in months?
Q3: What is the cancellation fee in dollars if I leave early? Q4: What happens at end of term — auto-renew, expire to default, or notification window?
Good vs bad answers
Good Q1 answer: 'Effective rate at 1,000 kWh: 9.5 cents per kWh. No base charge.' Bad: 'It depends on usage.' (Vague = walk away.)
Good Q3: '$0 cancellation fee.' Bad: 'We don't usually charge a fee.' (Get it in writing.)
Good Q4: 'Auto-renews at posted rate with 30-day cancellation window.' Bad: 'We'll send you a notice.' (Vague = walk away.)
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Get my fixed-rate quote →Common questions
Quick answers from the editorial desk
Ask in writing?
Supplier will not answer?
Utility different questions?
Before sign vs after?
Further reading