Seven red flags to vet on any energy supplier before signing: BBB rating below B, state PUC complaint count above 50, indexed rate hidden in fixed plan, monthly rate adjustment clause, base charge sneak, no contract term shown, no cancellation fee shown. BBB.org and state PUC sites publish supplier ratings and complaint histories. Check both before signing any contract.
Where to check supplier reviews
BBB.org: business rating A+ to F. Reputable suppliers maintain A or higher.
State PUC complaint registry: publishes per-supplier complaint counts. Look for under 20 complaints per 10,000 customers as a healthy benchmark.
Quick sniff test on any offer
If the rate is more than 25 percent below utility default = suspect teaser. If contract term less than 12 months = suspect promotional. If cancellation fee over $200 = suspect retention pricing.
If all 4 critical disclosures (rate, term, fee, renewal) are present and reasonable, the offer is likely legitimate. Vet the supplier separately via BBB and PUC.
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Quick answers from the editorial desk
Where to check complaints?
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